FAQ

According to international regulations, a small package weighing more than 500 grams is charged at the post office in the amount of 0.60 AZN.

Since the small package belongs to the type of letter mail, its maximum weight is 2 kg, and the maximum weight of the package is 30 kg.

For any payment made at the post office, the customer must be provided with a statement receipt with the amount written on it and with a calendar stamp.

“The user of postal communication services has the right to file a complaint against the postal communication operator in case of non-fulfilment or partial fulfillment of obligations in accordance with the Rules for the provision of postal communication services. Complaints about domestic mailings and money transfers must be considered by the postal communication operator within 15 working days from the date of registration, and complaints about international mailings and money transfers are accepted in accordance with the procedures and time limits stipulated by the UPI acts and bilateral agreements, and within 3 months, the user is informed in writing. When you have a complaint, write to the email address office@azerpost.az and the Facebook page of "Azerpost" LLC (https://www.facebook.com/azerpost.az/) or call the 169 call center working 24/7.