General questions

“The user of postal communication services has the right to file a complaint against the postal communication operator in case of non-fulfilment or partial fulfillment of obligations in accordance with the Rules for the provision of postal communication services. Complaints about domestic mailings and money transfers must be considered by the postal communication operator within 15 working days from the date of registration, and complaints about international mailings and money transfers are accepted in accordance with the procedures and time limits stipulated by the UPI acts and bilateral agreements, and within 3 months, the user is informed in writing. When you have a complaint, write to the email address office@azerpost.az and the Facebook page of "Azerpost" LLC (https://www.facebook.com/azerpost.az/) or call the 169 call center working 24/7.